Help Desk Technician Job Description & How To Become One

Computer support specialists enjoy the variety of work they encounter each day. Many specialists feel good about being able to help computer users solve problems. Technicians know that their role is vital to the operations for the companies where they work.

A wide variety of management functions are available, including human resource management, product management, time management, knowledge management, and client management. In fact, there are a variety of short-term tech training programs that last less than a year. At Southern Careers Institute, our Computer Support Specialist program can be completed in as little as seven months. Today, it’s easier than ever to launch a computer support specialist career. There are many routes to becoming a help desk technician, but you don’t need to attend several years of schooling. Tier 2 jobs typically require two to four years of work experience and may require a bachelor’s degree or a two-year degree and additional, equivalent work experience in a help desk setting.

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The program we’ve created here at CompTIA Career Tech Academy is designed to give you everything you need to become a help desk technician. They will also give you a range so you can see not just the average but what the top earners in positions like this can make. Nurture and grow your business with customer relationship management software. This course is formatted into a two-hour instructional video followed by a final exam.

The US Bureau of Labor Statistics presents official government data and is a good place to start. The most recent BLS numbers, which are from 2021, indicate that computer support specialists (which would include help desk technicians and similar positions) earn an average of $27.84 per hour or $57,910 a year. This course focuses on troubleshooting network issues affecting customer service tools like poor connections and network security. Since most help desk software operates through the internet, this training ensures your tools stay up and running in the event of a network malfunction. Earning these certifications expands your career options, as they prove you have the help desk technician skills that employers want. For some companies, certifications are a help desk technician education requirement that you need to have completed prior to accepting a position.

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Depending on the company, IT help desk engineers can also work per hour. At FieldEngineer, we vet all our IT help desk engineers according to skills and certifications, ensuring we find you the right person for the job. An IT Help Desk Technician is a professional how to become a help desk engineer who provides technical support and assistance to customers, whether on the phone or in person. Their primary intention is to ensure a client’s satisfaction and ability to properly operate any machinery or technology they may be having trouble with.

The best way to train as a help desk technician is through hands-on experience. You will find that most employers are willing to train you on the job, or even provide some work-related training (such as computer repair courses). Alternately, many larger electronics stores have an in-house repair team who will take anyone with IT repair knowledge https://remotemode.net/become-a-front-end-developer/git-fundamentals/ and train them in customer service. You will receive on-the-job training and gain experience in common issues, complaints and misunderstandings. With at least one year of experience in this kind of position, you will likely be able to honestly claim to have both of the required attributes necessary for an IT help desk position.

Here’s How to Become a Help Desk Technician

Without the expertise of computer support specialists, many businesses and organizations would have difficulty operating. Help desk professionals are a vital part of most organizations, as they help keep computer downtime to a minimum. FieldEngineer can provide your business with a certified IT help desk engineer. IT help desk certifications mainly include college courses or apprenticeships. For IT help desk jobs, you could do an intermediate or advanced apprenticeship in IT support, or an infrastructure technician advanced apprenticeship. An IT help desk engineer can expect to earn something between $55,000-$65,000 annually.